Policies & Ordering Information

Shipping

Flat Rate Shipping Charges

$1.00 to $50.00 $9.95 per order
$50.01 to $99.99 $14.95 per order
$100.00 to 399.99 $19.95 per order
$400.00 to 799.99 $39.95 per order
$800.00 TO 1399.99 $69.95 per order
$1400.00 and up $89.95 per order

We do not ship to Alaska, Hawaii or outside of the continental United States.

We ship our products via FedEx and USPS (for small packages) on a daily bases Monday-Friday, except Holidays. Orders are normally processed within one business day of receipt.



Our Policies:

ONE YEAR WARRANTY:

  • Pack’em Products carry a one year warranty for defects in material and workmanship, excluding finishes.
  • Repair or replacement is at the sole discretion of Pack’em.
  • If it is necessary to send a product back, buyer must call Pack’em to get a RA number and buyer pays all freight involved.
  • Products that are received without a RA number will be refused.
  • In the case the product needs to be repaired, Pack’em will send you the parts, you pay for shipping.
  • Proof of purchase and photo(s) of damage is required.
  • Photo(s) can be emailed to packemracks@aol.com, and please include order information.


  • RETURN POLICY:
  • You must call and get a Return Authorization number before returning any product.
  • RA numbers will expire 30 from date of issue.
  • Products that are received without a RA number will be refused.
  • All freight for returned goods must be prepaid.


  • RESTOCKING POLICY:
  • You must call and get a Return Authorization number before returning any product.
  • Products that are received without a RA number will be refused.
  • There is a 20% restocking fee.
  • All returned products must be in new condition, in the original undamaged carton with directions.
  • All freight for returned goods must be prepaid.
  • A refund will be issued to your payment method.


  • SHORTAGE / DAMAGE POLICY:
  • Shortages and/or Damages must be reported within 3 Business days.
  • Photos will be required to receive consideration.

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